What to Do in the First 24 Hours After a Flood

A flood in your home creates chaos. Every minute counts — here is exactly what to do to limit damage and protect your family in the critical first 24 hours.

1. Ensure Safety First

Before taking any action, prioritize your family's safety. If water levels are high, immediately turn off the electricity at the main breaker to prevent electrocution. If you cannot safely reach the breaker without stepping in water, evacuate and call a professional.

2. Stop the Water Source

If the flooding is caused by a burst pipe or appliance failure, shut off the main water supply to your home. Knowing where this valve is beforehand is crucial.

3. Document Everything Before Touching Anything

Take extensive photos and videos of the damage before attempting any cleanup. Your insurance adjuster will need this unaltered evidence to process your claim accurately.

4. Call Your Insurance Company

Report the claim immediately. Your policy may require you to mitigate further damage, but always get their approval before making permanent repairs.

5. Call a Certified Restoration Professional

Time is your enemy. Mold can begin growing in 24-48 hours. Call a certified professional at 1-800-755-8108 immediately for a rapid response and to begin structural drying.

6. Remove Valuables if Safe

Relocate important documents, electronics, and irreplaceable items to a dry area. Do not attempt to move heavy wet furniture alone.

7. Do NOT Use Household Fans on Wet Materials

Using standard ceiling or box fans on contaminated water can spread mold spores and bacteria throughout your home. Wait for industrial-grade, filtered drying equipment.

8. Avoid Category 3 Water Without PPE

Never walk through sewage or floodwaters (Category 3 water) without full personal protective equipment. This water contains severe pathogens and requires specialized biohazard cleanup.