How to Choose a Water Damage Restoration Company
A comprehensive checklist for vetting restoration companies, including IICRC certifications, response times, and reviews.
Choosing the right restoration company can mean the difference between a fully recovered home and long-term structural issues. Here is how to make the right choice.
1. Check for IICRC Certification
The Institute of Inspection, Cleaning and Restoration Certification (IICRC) sets the industry standards. Ensure the company holds current certifications, particularly in Water Damage Restoration (WRT).
2. Verify Licensing and Insurance
Never hire an uninsured contractor. Verify their state contracting licenses and ensure they carry both general liability and workers' compensation insurance.
3. Evaluate Response Time
Water damage is a time-critical emergency. Look for companies that guarantee a fast response time (usually within 1-2 hours) and are available 24/7. Call 1-800-755-8108 for immediate dispatch.
4. Review Their Equipment and Technology
Modern restoration requires advanced equipment: thermal imaging cameras, commercial-grade LGR dehumidifiers, and HEPA air scrubbers. Ask what equipment they use.
5. Ask About Insurance Claim Assistance
A top-tier company will have experience working directly with insurance carriers and will use standardized estimating software to make your claim process smoother.
6. Check References and Reviews
Look for a track record of success. Read recent reviews focusing on their communication, punctuality, and the final quality of their cleanup work.
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